You Said What?! The Biggest Communication Mistakes Professionals Make and You Did What?! The Biggest Blunders Professionals Make by Kim Zoller and Kerry Preston
You Said What?! The Biggest Communication Mistakes Professionals Make provides you with skills to hone your communication skills in the workplace. Kim Zoller and Kerry Preston offer quick tips, anecdotes, and effective tools to teach readers the importance of effective business communication. Their insight on key communication skills will help you effectively convey messages in no time.
You Did What?! The Biggest Blunders Professionals Make provides readers with the expertise to balance your job skills and interpersonal skills to be a better asset to your company. Zoller and Preston use real-life stories to show how to handle various business situations properly and with ease. Additional pointers promise immediate, effective results regardless of your level of experience in the workforce.
Kim Zoller is the president and founder of Image Dynamics and has worked Fortune 500 C-suite executives for more than two decades. Zoller has been featured on CNN, CNBC, The New York Times, Forbes, and The Washington Post etc.
Kerry Preston is a leadership expert and speaker on strategic planning, communication, and time management. She has collaborated with multiple prestigious companies, including Calvin Klein. Preston and Zoller co- authored Enhancing Your Executive Edge.
Praise for You Said What?!:
“Few people are born with a natural gift for communication; the rest of us would benefit greatly from taking this material to heart!”
–Geoffrey O’Connell, partner, Accenture
“In today’s business environment–where good customer service is now the price of entry–great, personalized service is the differentiator. Kim and Kerry help the reader understand the little things they can do to differentiate themselves in their marketplace.”
–Todd Brown, marketing manager, Cadillac Escalade and SRX
“If you aren’t where you should be in your career, it’s an extremely good bet that the problem is how you communicate. I’ve seen every one of the mistakes Zoller and Preston describe (and I’ve made many myself), and any one of them can torpedo your success if not corrected. You Said What?! is the most straightforward and practical guidebook to improving your communications I’ve ever read, and I’m recommending this book to every employee of mine who wants to achieve more in their professional lives.”
–Doug Leeds, CEO, Ask.com
“In spite of what you may believe, it is what you say and it is how you say it. The way you speak will determine your pathway to success. You Said What?! is your guidebook.”
–Jeffrey Gitomer, author of The Little Red Book of Selling
Praise for You Did What?!:
“This is a great book! Zoller and Preston give some great advice when it comes to setting yourself apart in business.”
–JJ Ramberg, host of MSNBC’s Your Business and author of It’s Your Business
“This book is so important that we use it in our Mattel Corporate University. Knowing how to handle business situations correctly can make or break a career. You Did What?! is the answer.”
–Ann Adams, director of management development, Mattel, Inc.
“The details in business do matter. This book is the foundation for building successful careers.”
–Carl Sewell, chairman, Sewell Automotive Companies, author of Customers for Life